COACH
A coach is someone to learn with.
A coach helps a learner to:
- Unlock his natural ability
- Perform/achieve/learn
- Increase awareness of the factors that lead to enhanced performance
- Increase self-responsibility and ownership
- Self-coach
- Identify and remove barriers to achievement
A coach is a facilitator – a helper, and enabler.
MENTOR
A mentor is someone to learn from.
A mentor is:
- Available to learn from
- A role model
- Able to show the learner how the organisation works
- A guide – guides through operational and professional experience
- Available for feedback and appraisal
A mentor is a teacher – available as a resource.
These two descriptions should immediately help you to identify the resources you need to help your staff. If you are seeking support for your change projects and programmes, your change management leaders can perform either or both of the change management coach and/or mentor roles.
Of course, even if you can successfully identify suitable people to fulfil the requirements of these roles it will be important that they receive training in how to execute them properly.
That way you can rest easy in the knowledge that your staff are receiving the very best quality learning support and that your business is getting the best out of your staff.